Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy; this means that a request for return can be made if processed within 30 days of the purchase date. You can always contact us for any return question at contact@comfortablelivingnz.com.

KEY POINTS

  1. Returns will only be accepted if contact is made within 30 days of the purchase date.
  2. Returned items must be in the same as-new condition with all original packaging (internal and external), that you have received along with proof of purchase.
  3. All refunds will be minus the original shipping fee, return shipping cost, and a 15% restocking/staff fee of the original cost.

EXCEPTIONS

  1. For damaged or faulty goods please email us at contact@comfortablelivingnz.com.
  2. The shipping costs of replacements will be covered for damaged or faulty goods.

HOW TO CLAIM A REFUND

  1. Contact us at contact@comfortablelivingnz.com or call us on 0275194385 with your details (please include the name under the purchase order, order number, and the reason for return).
  2. Wait for a reply to approve or decline (if it does not meet RETURN AND REFUND POLICY) the refund.
  3. If you return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

APPROVED REFUND TIMELINE

  1. Allow up to 7 working days for us to review your return request.
  2. A refund will not be issued until the returned product has been received and assessed. Please allow extra time for the return shipping which will be reimbursed once the return has been approved.
  3. Refunds can take up to 7 days after approval.

REFUNDS OUTSIDE OF THIS POLICY

Email us at contact@comfortablelivingnz.com for refunds outside the 30-day return policy. Note that depending on the state of the product, deductions or partial refunds from the original order may be made.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please sign as damaged delivery if there is observable damage to the packaging.

Phone - 027 519 4385 | Email - contact@comfortablelivingnz.com